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Conflict Coaching: Conflict Management Strategies and Skills for the Individual defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique. In a service society where human relationships are central to our professional as well as personal lives, individuals value one-on-one attention to obtain custom solutions for handling important interpersonal communication. The CD-ROM accompanying the book provides numerous resources for instructors, coaches, and other interested readers.

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• Sales Rank: #524262 in Books
• Published on: 2007-12-17
• Original language: English
• Number of items: 1
• Dimensions: .50" h x 6.41" w x 8.96" l, .94 pounds
• Binding: Paperback
• 344 pages

Review

"In Conflict Coaching, Tricia S. Jones and Ross Brinkert have made a timely contribution to the advancement of the field of conflict analysis and dispute resolution. They simultaneously present a clear vision of the role of a conflict coach as well as a persuasive argument for a new and expanded mind set on who it is we say we are and what it is we say we do. The book makes credible arguments about the need for the conflict coach and then clearly blows open a much needed area of practice that has been unnecessarily restrained by outdated and untestable notions. The authors accomplish this by combining first rate scholarship with an easy to read guide on the practice of conflict coaching to create an evolutionary path within the field. From this book expect to see a flurry of other scholars and practitioners follow their lead in both print and practice."

―Brian Polkinghorn, Ph.D.
Distinguished Professor and Director
Conflict Analysis and Dispute Resolution
Wilson Elkins Professor, University System of Maryland
Executive Director, Center for Conflict Resolution, Salisbury University

(Brian Polkinghorn, Ph.D. 2008-02-24)

"Conflict Coaching is a book that should be in every corporate library and in every chief human resource officer’s desk so others can see it! Moreover, this book should be provided for every young, high-potential corporate manager and be required reading in business school executive education programs." (Frank P. Brennan, JE. 2008-02-24)

"Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools that makes a perfect addition to any Ombudsperson’s library. Not only is this a terrific resource for us LTCOs, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to better respond to the conflicts they face." (Drew Strayer 2008-09-17)

About the Author

Tricia S. Jones (Ph.D., The Ohio State University; M.S., Purdue University; B.S., University of Wiscon�sin-Oshkosh) has been a conflict scholar, practitioner, and consultant for 25 years. She has written, edited, or co-edited 5 books, published more than 50 articles or book chapters, presented more than 100 presentations at national or international conferences, and received more than $2.1 million in grant fund�ing for her research in the area of conflict processes. She is currently editor of Conflict Resolution Quarterly and serves as a guest reviewer for other conflict management journals. Dr. Jones brings con�siderable knowledge of conflict theory and research that can be applied to conflict coaching. In addition, she has been an active conflict management trainer for a variety of Fortune 100 and national non-profit organization for the past 20 years. In recognition of her emphasis of theory and practice integration, she received the Jeffrey Z. Rubin Theory to Practice Award in conflict management from the International As�sociation for Conflict Management in 2005. (She is also a co-author of a forthcoming introductory inter�personal communication textbook to be published by Houghton Mifflin.)

Ross Brinkert (Ph.D. & M.A., Temple University; B.A., Concordia University) is experienced as a coach in wide variety of settings, including Fortune 100 organizations. He has three years of experience co-leading a large campus conflict resolution program (with the first known use of institutionalized conflict coaching in the United States) and has more than 10 years of experience as an organizational develop�ment professional with a specialization in conflict resolution.� Courses he teaches at Penn State Abington include those in public relations/corporate communication, organizational communication, conflict resolu�tion and negotiation, and public speaking.

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0 of 0 people found the following review helpful.
Five Stars
By Amazon Customer
Just what I was looking for as I develop a Conflict Coaching business!

5 of 5 people found the following review helpful.
Good resource
By Basia S.
Jones and Brinkert have written an excellent book. It's well-organized and presents a very clear application of the narrative approach to conflict coaching. The CD is a nice resource, as it provides a PowerPoint presentation useful for teaching and learning, as well as coach and client worksheets; however, the client worksheets need some serious editing -- words are missing making some sentences meaningless, and at times the language is so scholarly as to be off-putting to many of the people I would use this with. Moreover, the client worksheets often refer to the client in the third person, which is odd since the worksheets are intended to be for them, not about them. This is definitely worth purchasing for the book alone, but be prepared to make some revisions and corrections if you plan to use the client worksheets.

Basia Solarz
Conflict Transformation Specialist
Halifax NS Canada

3 of 3 people found the following review helpful.
Informative, Approachable, Empowering
By Drew E. Strayer
This book provides an in-depth explanation of the Comprehensive Conflict Coaching model with a strong foundation built on research and theory from a variety of ADR practitioners, authors and theorists. The great thing about this book is that the text provides practical tools and methods to take your skills and awareness to a deeper level and share them with those we serve. Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools. Not only is this a terrific resource for a Long-Term Care Ombudsman like me, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to more effectively respond to the conflicts they face.

Drew Strayer, Long Term Care Ombudsman
MA, Organizational Leadership and Conflict Transformation

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[U497.Ebook] PDF Download The Business Case for Corporate Social Responsibility: Understanding and Measuring Economic Impacts of Corporate Social Performance (Contri

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• Profound and conceptual analysis of linkages between CSR and financial performance
• Overview of recent empirical studies in CSR
• Econometric analysis of relation between corporate social and firm performance�

• Sales Rank: #8729974 in Books
• Published on: 2010-10-21
• Released on: 2010-10-21
• Original language: English
• Number of items: 1
• Dimensions: 9.25" h x .32" w x 6.10" l, .45 pounds
• Binding: Paperback
• 124 pages

From the Back Cover

In recent times, scholars and practitioners have equally been attracted by the notion that Corporate Social Responsibility (CSR) need not merely be a costly obligation to private business but can sometimes be in the very interest of companies themselves. This Book forms a conceptual analysis of and an empirical study on this business case for CSR. CSR is thereby understood as a multi-dimensional and multi-relational concept which relates to the responsibilities ascribed to companies by various stakeholders. In contrast to the mainly normative discussions on CSR in Germany, this study analyses empirical antecedents and financial impacts of corporate social performance (CSP). It adds to the long lasting research tradition on the business case for CSR by employing hitherto unused data on CSR. The study proposes additional statistical analyses to account for the widely neglected econometric problem of endogeneity due to simultaneous causality. Although the results indicate that CSR can be in line with economic goals in some cases, they do not support the assumption of a generic or even universal business case for CSR.

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0 of 0 people found the following review helpful.
The Business Case for Corporate Social Responsibility: Understanding and Measuring Economic Impacts of Corporate Social Performa
By An�ela Lalovi�
Quite useful for anyone seriously working or interested in Corporate Social Responsability of companies. Especially since it develops models for measurement of its impact.

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• Sales Rank: #6045755 in Books
• Published on: 1964
• Binding: Paperback

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Grow revenue by leveraging behavioral marketing during your next campaign

Behavioral Marketing guides you in using relatively new marketing tactics to grow revenue and create process efficiencies. An incredibly valuable text, this book defines the key principles of behavioral marketing—including customer journey mapping, channel-level planning, data capture and hygiene, campaign creation, delivery best practices, and measurement/optimization—and shows you how to fix highly inefficient processes while implementing your next marketing initiative. Within the pages of this resource are the secrets to improving processes and becoming more 'revenue predictable'—things that benefit businesses in virtually any industry. Additionally, this book provides you with case studies that spotlight the successes and challenges experienced by other marketing pros, and offer up key lessons to assist you in sharing their triumphs and avoiding their pitfalls.

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Behavioral Marketing is a unique resource that brings value and insight to all marketing professionals using digital marketing tactics.

• Sales Rank: #1207869 in Books
• Published on: 2015-08-24
• Original language: English
• Number of items: 1
• Dimensions: 9.30" h x .90" w x 6.40" l, .0 pounds
• Binding: Hardcover
• 256 pages

From the Inside Flap

Selling customers on features, prices, and transactions is yesterday's strategy. To win over customers and convert them to brand evangelists requires delivering stellar customer experiences again and again to solidify a long-term relationship. How? By knowing Behavioral Marketing.

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Behavioral Marketing is your answer to climbing out of the trenches of relentless execution by embracing automation and behaviors—to create set-it-and-forget-it marketing—in order to spend more time honing in on the "why" of your strategy—revenue and customer satisfaction.

From the Back Cover

Grow Revenue and Convert More Customers through Customization and Automation

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From planning to executing to quantifying to modifying for higher conversions, Behavioral Marketing can be the cornerstone of a prosperous marketing career today and into the future.

About the Author

DAVE WALTERS is a digital marketing evangelist at Silverpop, an IBM-owned software company focused on helping marketers transform the customer experience. He is a 20-year digital marketing veteran with a career split almost equally among Fortune 50 corporations, Top 5 interactive agencies and, most recently, the technology start-up world. He most often works with cross-functional stakeholders to bridge the organizational gaps between marketing, IT, operations and executive management.

Most helpful customer reviews

0 of 0 people found the following review helpful.
A Must Read for Any Serious Marketer
By Philip Charland
An incredibly insightful book for any business leader looking to deeply understand and implement personalized marketing strategies & tactics in order to grow revenues. Dave's book strikes the perfect balance of outlining key principles of behavioral marketing, while providing real-world tactics and practical ideas that can be quickly implemented to advance your company's engagement with prospects and customers. Definitely a must read for any marketer looking to differentiate their brand and execute more effectively, regardless of industry.

0 of 0 people found the following review helpful.
Comprehensive Book on Digital Customer XP. Know Your Customer -- Really, Really Well.
By Anand Thaker
As someone who has been working in the MarTech space for over 15 years, I feel Dave Walters provides a very comprehensive look on leveraging online engagements and meaningful moments to deliver better digital customer experiences. Consumers spending more than 80-90% of research online before making a purchase decision. Coupled that with the increasingly higher expectations of customer services, means developing sustainable scalable digital relationships over time is critical part of any marketing strategy.

0 of 1 people found the following review helpful.
Awesome
By Amazon Customer
Great book!

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